Welcome to Enjoyholidayhk! These terms and conditions outline the rules and regulations for the use of our website, services, and hotel booking platform. By accessing and using this website, you agree to comply with and be bound by the following terms.
1. Acceptance of Terms
By accessing and using this website, you agree to abide by these Terms and Conditions and any applicable laws and regulations. If you disagree with any part of these terms, you must refrain from using the website.
2. Hotel Booking
2.1 Booking Confirmation: When you book a room via our website, a confirmation email will be sent to you, detailing your reservation, including hotel details, room type, price, and check-in/out dates.
2.2 Payment: All bookings require payment in advance unless stated otherwise. Payments are processed securely via approved payment gateways. By making a booking, you authorize us to charge your payment method for the total amount, including applicable taxes.
2.3 Changes and Cancellations: Cancellations or changes to your reservation are subject to the cancellation policy of the specific hotel you booked. You can find the cancellation terms on your booking confirmation or contact the hotel directly for assistance.
3. Pricing and Fees
3.1 Pricing: Prices displayed on our website are accurate at the time of booking and are inclusive of applicable taxes unless stated otherwise.
3.2 Additional Charges: Please be aware that additional fees (e.g., resort fees, taxes, or other charges) may apply, depending on the hotel. These are typically payable at the hotel upon check-in or check-out.
4. User Responsibilities
4.1 Accurate Information: You agree to provide accurate and complete information when making a booking, including valid identification and payment details. Failure to do so may result in cancellation of your booking.
4.2 Conduct: You agree to act responsibly and respectfully when staying at hotels booked through our platform. Any damage caused to hotel property may result in penalties.
5. Hotel Policies
Each hotel may have its own policies regarding check-in times, check-out times, pets, smoking, and more. It is your responsibility to review and adhere to these policies when booking and staying at a hotel.
6. Limitation of Liability
We act as an intermediary between you and the hotel. While we ensure to list accurate and up-to-date information, we are not responsible for the actions, services, or errors of the hotel. Any disputes arising from your stay should be addressed directly with the hotel.
7. Refund Policy
Refunds are subject to the hotel's cancellation and refund policies. Refunds, if applicable, will be processed in accordance with the hotel's terms, and any service fees may be non-refundable.
8. Modification of Terms
We reserve the right to update or modify these terms at any time without prior notice. Continued use of our website constitutes your acceptance of the updated terms.